California Privacy Policy
This Privacy Policy enhances the information found in the Frontier Communications Privacy Policy and outlines how Frontier Communications Parent, Inc., and its California-based subsidiaries (collectively referred to as “Frontier,” “we,” or “us”) collect, use, and disclose personal information about California residents (“you”). Personal information is defined as any data that directly or indirectly identifies you or can be reasonably linked to you or your household. This Privacy Policy is applicable to personal information collected both online and offline, such as when you interact with our website and mobile app, utilize our services, manage billing and collections, deliver targeted advertising, respond to customer inquiries, engage in interviews and surveys, maintain and protect our network, and conduct business operations with various service providers and contractors (collectively termed our “Services”).
This policy also details our management of “sensitive” personal information, which is governed by additional protections under the California Privacy Rights Act (CPRA).
Please note that we may issue different or additional privacy notices regarding other personal information collection practices not covered by this Privacy Policy.
We may modify this Privacy Policy occasionally. In such instances, we will inform you by updating the effective date at the bottom of this document. Additionally, we may provide further notice about significant changes through our Services or notifications. We encourage you to regularly review this Privacy Policy to remain informed about our information practices and your available options.
TABLE OF CONTENTS
- NOTICE AT COLLECTION
- A. Collection of Personal Information
- B. Purpose and Use of Personal Information
- C. Disclosure of Personal Information
- D. Retention of Personal Information
- YOUR CALIFORNIA RIGHTS
- A. Summary of Categories of Personal Information Collected and Disclosed
- B. Selling or Sharing of Personal Information
- C. Opt-Out Preference Signals
- D. Sensitive Personal Information
- E. Your Rights
- F. Instructions on How to Exercise Your Privacy Rights
- G. Authorized Agents
- H. Additional Disclosure for California Residents
I. NOTICE AT COLLECTION This section explains how we collect, use, and disclose personal information. The categories of personal information we collect at or before the point of collection and during the prior 12 months are summarized in Section II.A. Our personal information handling practices over the past 12 months align with our future practices.
A. Collection of Personal Information
Personal Information You Provide to Us
We gather personal information directly from you when you utilize our Services. This may include:
- Contact Information: Identifiers such as your name, phone number, email address, and postal address.
- Financial and Transactional Information: Payment details and information regarding purchased services and transaction history.
- Sensitive Personal Information: Includes data like social security numbers, driver’s license numbers, and financial account details.
Personal Information We Collect Automatically
We automatically gather certain personal information regarding your interactions with us or our Services, which may include:
- Activity Information: Data about your usage, browsing history, and interactions with our websites or applications.
- Call Information: Monitoring or recording of communications for quality assurance and service improvement, with prior notification.
- Device and Usage Information: Data regarding how you access our Services, including device type, operating system, IP address, and configuration details.
- Tracking Technologies: We use cookies and similar technologies to collect information about you, helping improve our Services and user experience.
Personal Information We Collect from Other Sources
We may obtain information from external sources, including credit reporting agencies, advertising networks, and data analytics providers. This can include your contact information and usage data collected via cookies and trackers.
Personal Information We Derive
We may create inferences based on the information we collect, such as estimating your location from your IP address or deducing potential purchasing interests from browsing behavior.
B. Purpose and Use of Personal Information
We may use the categories of personal information identified above for various purposes, including:
- Providing and improving our Services
- Processing transactions and sending related confirmations
- Personalizing user experiences
- Sending technical and administrative messages
- Responding to inquiries and providing customer support
- Communicating about products and events
- Monitoring and analyzing trends and activities
- Personalizing advertisements on third-party platforms
- Detecting and preventing security incidents and fraudulent activities
- Complying with legal and regulatory obligations
- Fulfilling other purposes disclosed at the time of collection
C. Disclosure of Personal Information
We may disclose categories of personal information identified above to various parties under specific circumstances, including:
- Service Providers: We may share personal information with vendors providing services such as IT support, marketing, and professional advisory services.
- Sales or Sharing: Personal information may be sold or shared as outlined in relevant sections of this policy.
- Legal Requirements: Disclosure may occur in compliance with applicable laws or legal processes.
- Professional Advisors: We may share personal information with advisors for business protection and management.
- Business Transfers: Personal information may be disclosed in connection with mergers or acquisitions.
- Affiliated Companies: Information may be shared among Frontier’s current and future parent companies and subsidiaries.
- With Your Consent: Disclosure may occur at your direction or with your consent.
- Non-Personal Information: We may also disclose aggregated or de-identified information that cannot identify you.
D. Retention of Personal Information
We retain personal information as long as necessary to fulfill the purposes for which it was collected and to comply with legal or regulatory obligations.
II. YOUR CALIFORNIA RIGHTS
The CPRA and the Shine the Light law grant consumers residing in California specific rights concerning their personal information. If you are a California resident, these rights and disclosures apply to you.
A. Summary of Categories of Personal Information Collected and Disclosed
In the past 12 months, we have collected various categories of personal information as outlined in the table below. For more details on specific data points collected and the sources of that collection, please refer to the section on Collection of Information. This personal information is collected for the business and commercial purposes detailed in the section on Purpose and Use of Personal Information. Additionally, in the previous year, we disclosed the following categories of personal information for business purposes to the recipients specified below, which are further described in the section on Disclosure of Personal Information.
| Category of Personal Information | Business Purpose for Disclosure | Category of Recipients |
|---|---|---|
| Identifiers (e.g., real name, online identifier, IP address) | For the business and commercial purposes outlined previously. | Service providers and contractors providing services such as IT administration, marketing, and professional advisory services. |
| Personal information under the California Customer Records Act (e.g., name, address, financial information) | For the business and commercial purposes outlined previously. | Service providers and contractors providing services such as IT administration, marketing, and professional advisory services. |
| Commercial information (e.g., records of products or services purchased) | For the business and commercial purposes outlined previously. | Service providers and contractors providing services such as IT administration, marketing, and professional advisory services. |
| Internet or electronic network activity information (e.g., browsing history) | For the business and commercial purposes outlined previously. | Service providers and contractors providing services such as IT administration, marketing, and professional advisory services. |
| Geolocation data (e.g., address and location) | For the business and commercial purposes outlined previously. | Service providers and contractors providing services such as IT administration, marketing, and professional advisory services. |
| Audio or similar information (e.g., call records) | For the business and commercial purposes outlined previously. | Service providers and contractors providing services such as IT administration, marketing, and professional advisory services. |
| Inferences drawn from collected information (e.g., marketing preferences) | For the business and commercial purposes outlined previously. | Service providers and contractors providing services such as IT administration, marketing, and professional advisory services. |
| Professional or employment-related information (e.g., business contacts) | For the business and commercial purposes outlined previously. | Service providers and contractors providing services such as IT administration, marketing, and professional advisory services. |
| Sensitive personal information (e.g., social security number, financial account information) | For the business and commercial purposes outlined previously. | Service providers and contractors providing services such as IT administration, marketing, and professional advisory services. |
B. Sharing or Selling of Personal Information
The categories of personal information that may be sold or shared for cross-context behavioral advertising in the last 12 months are listed below. This section also includes third parties who received the personal information and the business or commercial purpose for the sale or sharing. We do not sell or share the personal information of children under 16 and have not done so in the past 12 months.
| Category of Personal Information | Shared or Sold | Category of Third Party | Business or Commercial Purpose for Sale or Sharing |
|---|---|---|---|
| Identifiers (e.g., unique personal identifier, IP address) | May be shared or sold for cross-context behavioral advertising. | Third-party advertising and marketing providers. | To provide advertising and marketing services. |
| Internet or electronic network activity information (e.g., browsing history) | May be shared or sold for cross-context behavioral advertising. | Third-party advertising and marketing providers. | To provide advertising and marketing services. |
| Geolocation data (e.g., location) | May be shared or sold for cross-context behavioral advertising. | Third-party advertising and marketing providers. | To provide advertising and marketing services. |
| Inferences drawn from collected information (e.g., marketing preferences) | May be shared or sold for cross-context behavioral advertising. | Third-party advertising and marketing providers. | To provide advertising and marketing services. |
C. We Honor Opt-Out Preference Signals
An opt-out preference signal is a communication sent by a platform or technology on your behalf, indicating your choice to opt-out of sharing your personal information for cross-context behavioral advertising. For more information about implementing these signals and exploring related technologies, please refer to the appropriate resources.
We recognize opt-out preference signals as valid requests to opt-out of the sale or sharing of your personal information under the California Privacy Rights Act (CPRA). Generally, your opt-out preference signal is sufficient for us to honor your request; however, we may occasionally ask for additional information to assist with offline sales or sharing requests. This additional information will only be used to facilitate your request.
Please note that some browsers offer “Do Not Track” mechanisms, which send a signal to websites indicating that users do not wish to be tracked online. However, due to the lack of industry-wide standards for these signals, we do not currently respond to them. For information on “Do Not Track,” please refer to the relevant resources. We do honor opt-out preference signals such as Global Privacy Control.
You can also opt-out of the sale or sharing of your personal information using other methods outlined in the section on Instructions on How to Exercise Your Privacy Rights.
D. Sensitive Personal Information
Under the CPRA, certain types of personal information are classified as “sensitive” and come with additional data privacy rights and obligations. We may collect sensitive personal information, such as social security numbers, driver’s license numbers, and financial account details. This information is collected only to provide requested goods or services, prevent and investigate security incidents, deter fraudulent activities, ensure the safety of individuals, and maintain the quality of our products or services. Since we use sensitive personal information solely for these permitted uses, we do not need to provide a Limit Use and Disclosure of Sensitive Personal Information right under the CPRA.
E. Your Rights
The CPRA grants California residents the following rights regarding their personal information, subject to certain exceptions:
- Right to Delete: You can request the deletion of your personal information we have collected.
- Right to Correct: You can request corrections to any inaccurate personal information we maintain.
- Right to Know and Access: You have the right to know and access the personal information we have collected about you, including categories of information, sources, purposes, third-party disclosures, and specific pieces of personal information.
- Right to Data Portability: You can request the information under the right to know in a portable, usable format that allows you to transmit it without obstruction.
- Rights Related to Sharing or Selling: You have the right to opt-out of the sharing of your personal information for cross-context behavioral advertising or the sale of your information.
- Rights Related to Sensitive Personal Information: Additional protections are provided for sensitive personal information; please refer to the section on Sensitive Personal Information for more details.
- Right to No Discrimination: You cannot be discriminated against for exercising any privacy rights. This includes not being denied goods or services, charged different prices, or subjected to retaliatory actions for exercising your rights.
F. Instructions on How to Exercise Your Privacy Rights
You can exercise your privacy rights by completing our web form or calling our toll-free phone number. In some cases, we will need to verify your identity before processing your request, which may involve providing personal information related to your recent interactions with us. We will respond to your privacy rights request within 45 calendar days, unless we request an extension under the CPRA. Requests to opt-out of the sale or sharing of your information will be honored within 15 business days.
G. Authorized Agents
You may authorize an agent to exercise your privacy rights on your behalf. If we receive a request from an authorized agent, we may ask for proof that you have given them authority, such as a power of attorney or written authorization. If you are an authorized agent making a request, please refer to the appropriate contact section.
H. Additional Disclosure for California Residents
California law allows residents to request details about how their information is shared with third parties for direct marketing purposes. If you are a California resident wishing to make such a request, please refer to the relevant contact section.
III. CONTACT US
For questions about this Privacy Policy, please reach out to us through the appropriate contact methods listed.
Last Updated and Effective Date: June 1, 2023