Frontier® Communications Corporation is dedicated to maintaining the integrity of its telecommunications systems. To support this, the following comprehensive Terms and Conditions are enforced, covering all services and offerings, with descriptions provided for clarity:

General Terms and Conditions

• Frontier Residential Terms (July 2022, October 2020, September 2017) – Governs residential service use, including obligations, billing, and service changes.
  
  
• Frontier Business Service Terms (October 2020, May 2017, September 2013) – Details terms for business services, addressing commercial needs, service-level agreements, and business-specific policies.
  
  
• Arbitration Provision (California and other states – July 2022) – Defines how disputes will be resolved through arbitration rather than litigation, with specific provisions for California and other states.
  
  
• Former Arbitration Provisions – Older versions of the arbitration terms, which may apply to long-standing contracts.
  
  
• Frontier Services Agreement – Outlines the legal contract between Frontier and its customers for a variety of services, including internet, TV, and phone.

Television

• DISH Network Digital Satellite TV – Details terms of service for DISH Network customers using Frontier for billing and service bundling.
  
  
• Frontier TV Terms of Service (July 2023, July 2022, October 2020, May 2017) – Covers the terms of Frontier’s TV services, including service use, content restrictions, and customer obligations.
  
  
• Former Terms of Service (Indiana, California, Florida, Texas) – Older terms of service that applied in certain states before changes were made to the TV offerings.

Internet

• Residential Internet Service Terms (July 2022, October 2020, 2017) – Defines terms for internet services, covering acceptable use, service reliability, and bandwidth allocation.
  
  
• Service Terms with Embedded/Emergency Line – Specific terms for customers using embedded or emergency phone lines with their internet service.
  
  
• Former Terms (Pre-2016) – Older terms for internet services, which have since been updated to incorporate new technologies and service offerings.

Voice/VoIP/Telephone

• Residential VoIP and Digital Voice Terms (July 2022, October 2020, May 2017) – Sets the terms for Frontier’s VoIP and digital voice services, including calling plans, service quality, and emergency service access.
  
  
• Former VoIP and Digital Voice Terms – Outlines previous versions of the VoIP and digital voice service agreements.
  
  
• Customer Notice for Voice-Over-IP (VoIP) and Digital Voice (2017) – Informs customers of the specifics regarding VoIP services, including 911 access and service limitations during power outages.
  
  
• State-Specific Notices (California, Florida, Texas, Connecticut) – Legal notices and terms specific to certain states for customers using voice services.
  
  
• Digital Phone Offers (Unlimited, Essentials, 100, Free Second Line) – Describes the terms for different digital phone plans, including unlimited nationwide calling and special promotions.

Bundles

• FiberOptic, SmartVoice, Business Security Pro – Details terms for bundled services that include fiber internet, voice, and security options for businesses.
  
  
• Digital Phone Bundles (Nationwide, State-Specific, DISH) – Covers various bundled packages that combine internet, phone, and TV services.
  
  
• Triple Play Bundles (Choice, Xtra) – Describes the terms for Frontier’s “Triple Play” packages that combine TV, internet, and phone services for residential customers.

Online Services and Terms

• Frontier Online Bill Pay and Payment Terms – Governs the terms for using Frontier’s online bill payment system, including payment security and billing cycles.
  
  
• DNS Hosting, Frontier Mail, Yahoo! Mail – Describes the terms of email and domain name hosting services, including limitations and service availability.
  
  
• Frontier Secure Services (Identity Protection, Tech Support, Multi-Device Security) – Provides details on various Frontier Secure services, including identity theft protection, technical support, and security for multiple devices.

Conferencing

• Audio and Web Conferencing Terms – Outlines the terms for using Frontier’s audio and web conferencing services, including limitations on use and service reliability.

Additional Services

• Content Anywhere – Terms for Frontier’s cloud-based storage service, allowing users to store and access content from multiple devices.
  
  
• Device Protection Plans (PC, TV, Telephones, Laptops, Whole Home) – Details protection plans for various devices, covering accidental damage, repairs, and replacements.
  
  
• Identity Protection (Pre-November 2013 Orders) – Provides terms for older identity protection services offered prior to November 2013.

Promotional Offers

• Frontier Visa® Reward Card (Residential, Small Business) – Describes eligibility and terms for promotional reward cards offered to new residential and small business customers.
  
  
• 30-Day Satisfaction Guarantee – Offers a satisfaction guarantee for new customers, allowing service cancellation within 30 days if they are not satisfied.
  
  
• ForMe Rewards – Loyalty reward program terms for Frontier customers.
  
  
• Sweepstakes (Home Depot, Smart Sweepstakes, Travel, Back to School, Coffee, Amazon) – Terms and conditions for various promotional sweepstakes hosted by Frontier.

SMS

• Frontier SMS Terms of Service – Governs the use of Frontier’s SMS services, including opt-in requirements, message frequency, and service limitations.

Note: Some offers and services may no longer be available, and availability may vary by location.