Privacy Policy Overview

At Frontier, safeguarding our customers’ privacy is a priority. This privacy policy aims to inform you about our practices regarding the collection, use, sharing, and protection of personal information related to our consumer and residential services, which include high-speed internet, home phone, multichannel video, Wi-Fi Hot Spot, and Frontier Secure services. It also applies to the information collected during your visits to our website and outlines the choices available to our customers regarding their information. This policy does not cover services provided to businesses, such as Frontier Business Edge.

Separate privacy policies may apply to services provided by third-party providers that you purchase from us, and we encourage you to review their policies and practices.

Information Collection

We gather certain information when you use our products, services, and websites, as well as when you communicate with us.

• Information You Provide: We collect details that you provide directly, including your name, contact information, driver’s license number, Social Security Number, and payment information. We may also keep research records obtained from voluntary subscriber interviews or surveys.
  
  

• Usage Information: We collect data on how you use our services. This may include call records, websites visited, device information related to our services, bandwidth usage, and viewing habits, such as TV shows or movie rentals.
  
  

• Website and App Information: When you visit our website or use our mobile apps, we collect information regarding your operating system, browser, IP address, device identification numbers, and the web pages you access.
  
  

• Mobile App Permissions: With your consent, we may access information from your device, such as your general location, contact lists, SMS messages, call logs, and media files. Access to this information is contingent upon your permission and is necessary for certain app functionalities.
  
  

• Cookies and Tracking: We, along with third-party analytics companies, may use cookies, web beacons, and other tracking mechanisms to collect information while you navigate our websites. Cookies are small data files stored in your browser, while web beacons are tiny graphic images that help us understand how you interact with our sites. We may also obtain demographic information from third-party analytics sources.
  
  

• Third-Party Advertising: We permit third-party advertising companies to display ads on our websites. They may use information about your visits to provide tailored advertisements, but they will not access your personal identifying information.

Information Use and Sharing

We utilize the information we collect to manage and enhance our services, bill for our offerings, understand customer preferences, address inquiries, and maintain the integrity of our network.

Cookies and tracking information allow us to personalize your experience and analyze website navigation. We may share your personal information with third-party agents and vendors to assist us in delivering services, and we ensure they protect your information in accordance with this policy.

We may also share your information when permitted by you, as mandated by law, to investigate claims, or during business transitions such as mergers or acquisitions. We do not sell personal information and may share anonymized data with third parties to enhance service delivery.

Limiting Information Sharing

You have several options regarding how we handle your information:

• Customer Proprietary Network Information (CPNI): You may limit our use and sharing of your CPNI, which includes details about your telecommunications services. You can restrict CPNI use for marketing by contacting us, and such restrictions will remain in place until you notify us otherwise.
  
  

• Online Advertising Choices: For more information about interest-based advertising and ways to prevent such companies from using your data, you can manage cookie settings via your internet browser.
  
  

• Do Not Call: Federal regulations allow you to add your phone number to the National Do Not Call List to prevent telemarketing calls. Frontier also has an internal Do Not Call List.
  
  

• Marketing Emails: You can opt out of receiving marketing emails from us by following the provided instructions in our communications.

Information Protection

We implement reasonable technical, administrative, and physical measures to protect your personal information from unauthorized access or disclosure. While we strive for high security, no system can be completely secure, and we cannot guarantee absolute protection against unauthorized attempts to access your data.

We retain personally identifiable and sensitive records only as long as necessary for legitimate business purposes.

Compliance with the Cable Act

Under the Cable Act, you are entitled to know specific information about the personally identifiable information we collect. This includes how we use your information, the circumstances under which we disclose it, and your rights related to that information.

We may disclose your personally identifiable information to comply with legal processes, but we will notify you when possible if such disclosure occurs.

Third-Party Links

Our websites and apps may contain links to external sites not controlled by Frontier. We are not responsible for their content or privacy practices and encourage you to review their policies.

Children’s Privacy

We do not knowingly collect information from children under 13 years of age.

California Privacy Rights

California customers have the right to request information about any personal data disclosed to third parties for marketing purposes in the previous year.

Nevada Privacy Rights

Under Nevada law, you have the right to request that we not sell your personal information to third parties.

Policy Changes

We may update this policy periodically and encourage you to review it regularly for changes. Significant updates will be communicated through notifications on our homepage and privacy policy page prior to the changes taking effect.

Inquiries

If you have any questions or concerns regarding this privacy policy or our information practices, please contact us through the provided channels.

Last Updated: August 8, 2024