Frontier® Communications Corporation is committed to protecting the integrity of its telecommunications systems while safeguarding customer privacy. To ensure these goals are met, the following policies are strictly enforced:

• Blocking Options – Enable protection against unauthorized third-party charges on your Frontier bill.
  
  
• California Privacy Policy – Addresses how customer data is collected, used, and protected under California law.
  
  
• Commercial Internet Acceptable Use Policy (AUP) – Governs acceptable use for Frontier Fiber Internet, FrontierNetDirect, and services within Frontier CyberCenter.
  
  
• Consumer Broadband Labels – Provides transparency on broadband performance and service plans.
  
  
• Customer Proprietary Network Information (CPNI) Form – Outlines customer rights regarding the protection of personal data, including phone and internet usage details.
  
  
• Do Not Call Policy – Provides customers with options to prevent unwanted marketing calls.
  
  
• Email Disclaimer – Explains guidelines and limitations on email communications.
  
  
• Frontier Broadband Fair Access Policy – Satellite – Ensures fair use of satellite broadband services, promoting equitable network access.
  
  
• Subpoena Compliance – Outlines Frontier’s legal obligations in responding to subpoenas for customer information.
  
  
• Local Carrier Freeze Form – Protects against unauthorized changes to your local service provider.
  
  
• Network Management Policy – Details how Frontier manages its network to provide optimal performance and security.
  
  
• New York Complaint Filing Policy – Guides customers in New York on how to file service complaints.
  
  
• New York Emergency Management Plan – Explains Frontier’s strategy for maintaining services during emergencies in New York.
  
  
• Ohio Customer Rights and Responsibilities – Educates Ohio customers on their rights and responsibilities regarding service.
  
  
• Ohio Bill Message – Provides additional consumer information specific to Ohio residents.
  
  
• Privacy Policy – Ensures customer privacy is protected; Frontier does not track or sell individual browsing history.
  
  
• Residential Internet Acceptable Use Policy (AUP) – Applies to users of Frontier’s Residential and Fiber Internet services, defining proper and lawful use.
  
  
• Social Media Code of Conduct – Establishes guidelines for respectful and responsible engagement on social media platforms.