CT, TX Privacy Policy

This Privacy Policy supplements the information contained in the Frontier Communications Privacy Policy and outlines how Frontier Communications Parent, Inc., along with its subsidiaries providing services in Connecticut and Texas (collectively referred to as “Frontier,” “we,” or “us”), collects, uses, and discloses personal data about residents of Connecticut and Texas (“you”). This policy is governed by additional protections under the Connecticut Data Privacy Act (“CTDPA”) and the Texas Data Privacy and Security Act (“TDPSA”). “Personal data” refers to any information that is linked or reasonably linkable to an identified or identifiable individual. This Privacy Policy applies to personal data collected online and offline, including through the use of our website and mobile app, during service provision and management, billing and collection activities, relevant advertising, customer inquiries, surveys, and network management and protection (collectively, our “Services”).

We may issue different or additional notices regarding our privacy practices for other personal data collection methods not covered by this Privacy Policy, in which case this Privacy Policy will not apply.

This Privacy Policy may change periodically. Any changes will be indicated by updating the date at the bottom of this document. We may also notify you of significant changes through additional notices. We encourage you to review this Privacy Policy regularly to stay informed about our data practices and your available choices.

I. NOTICE AT COLLECTION
A. Collection of Personal Data

Personal Data You Provide to Us
Personal Data We Collect Automatically
Personal Data We Collect from Other Sources
Personal Data We Derive
B. Purpose and Use of Personal Data
C. Disclosure of Personal Data
D. Retention of Personal Data

II. YOUR CONNECTICUT AND TEXAS RIGHTS
A. Processing of Personal Data for Targeted Advertising
B. Opt-Out Preference Signals
C. Sensitive Data
D. Your Rights
E. Instructions on How to Exercise Your Privacy Rights
F. Appealing a Denial of a Privacy Right Request
G. Authorized Agents

I. NOTICE AT COLLECTION

This Notice at Collection explains how we collect, use, and disclose personal data.

A. Collection of Personal Data

Personal Data You Provide to Us
We collect personal data you provide directly. This includes:
- Contact Information: Identifiers such as your name, phone number, email address, postal address, and similar information.
- Financial and Transactional Information: Payment details and information about the services you purchased and your purchasing history.
Personal Data We Collect Automatically
We automatically gather certain personal data about your interactions with us or our Services, including:
- Activity Information: Data regarding your usage of our Services, browsing and search history, and interactions with websites, applications, or advertisements.
- Call Information: Records of communications when you contact us or vice versa; we may monitor or record these communications.
- Device and Usage Information: Details on how you access our Services, including device type, operating system, IP address, and unique device identifiers.
- Information from Tracking Technologies: We utilize tracking technologies, such as cookies and web beacons, to collect data about you. Cookies are small files stored on your device that enhance our Services and improve your experience. Web beacons help deliver cookies and understand usage and effectiveness.
Personal Data We Collect from Other Sources
We may obtain information from other sources, such as credit reporting agencies, advertising networks, data analytics providers, social networks, and partners offering services, which may include your contact details and usage data collected through tracking technologies.
Personal Data We Derive
We may derive insights about you based on collected information. For instance, we might infer your approximate location from your IP address or deduce purchasing interests based on your browsing habits.

B. Purpose and Use of Personal Data
We may utilize the personal data categories identified in Section I.A for the following purposes:

To provide, maintain, and enhance our Services.
To process transactions and send related information, including confirmations and service notifications.
To personalize and improve your experience with our Services.
To communicate technical notices and alerts.
To respond to inquiries and provide customer service.
To inform you about products, services, and events that may interest you.
To monitor and analyze trends related to our Services.
To personalize advertisements seen on third-party platforms and within our Services.
To detect and prevent security incidents and other malicious activities.
To comply with legal, regulatory, and financial obligations.
For any other purpose described at the time of data collection.

C. Disclosure of Personal Data
We may disclose the personal data categories outlined in Section I.A to the following parties under the specified circumstances:

Vendors and Service Providers: We may share personal data with processors that provide various services, including IT, security, and marketing.
For Targeted Advertising: Personal data may be used for targeted advertising, which may be considered a sale under the CTDPA and TDPSA.
Legal Compliance: We may disclose personal data as required by law or legal processes.
Professional Advisors: Personal data may be shared with advisors to improve our business operations.
Business Changes: Personal data may be disclosed during negotiations concerning mergers or acquisitions.
Family of Companies: Personal data may be shared among Frontier’s affiliates and subsidiaries.
With Your Consent: We may disclose personal data at your direction or with your consent.
Aggregated Data: We may also disclose de-identified or aggregated information that cannot be used to identify you.

D. Retention of Personal Data
We retain personal data for as long as necessary to fulfill the purposes for which it was collected and to meet our legal, regulatory, and compliance obligations.

II. YOUR CONNECTICUT AND TEXAS RIGHTS

The CTDPA and the TDPSA provide Connecticut and Texas residents with certain rights regarding their personal data. If you reside in these states, these rights and disclosures apply to you.

A. Processing of Personal Data for Targeted Advertising
We may process your personal data for targeted advertising. For instructions on how to opt-out of such processing or sales, refer to Section II.E.

B. Opt-Out Preference Signals
An opt-out preference signal is a communication from a platform or mechanism indicating your choice to opt-out of the sale or processing of your personal data for targeted advertisements. We recognize these signals as valid requests to opt-out of the sale or processing of your personal data under the CTDPA and TDPSA. Generally, your opt-out signal suffices for us to honor your request; however, we may sometimes ask for additional information for verification.

You may also opt-out of the sale or processing of your personal data through other methods described in Section II.E.

C. Sensitive Data
Frontier does not collect additional information that would be classified as sensitive data under the CTDPA.

D. Your Rights
The CTDPA and the TDPSA grant Connecticut and Texas residents the following rights regarding their personal data, subject to certain exceptions:

Right to Delete:
Request deletion of personal data we have collected about you.
Right to Correct:
Request correction of inaccurate personal data.
Right to Confirm Processing and Access:
Confirm whether we are processing your personal data and access such data unless it involves a trade secret.
Right to Data Portability:
Receive your personal data in a portable format where feasible.
Right to Opt-Out of Profiling:
Opt-out of processing personal data for profiling purposes.
Rights Related to Targeted Advertising:
Opt-out of the processing or sale of personal data for targeted advertising.
Right to No Discrimination:
You have the right not to be discriminated against for exercising your rights.
Right to Appeal:
If your request is denied, you will be informed of the reason and given instructions on how to appeal.

E. Instructions on How to Exercise Your Privacy Rights
You may exercise your rights through specific forms or channels provided by us. We may need to verify your identity before processing requests. We will respond to your requests within the applicable timeframes, unless an extension is required under the relevant laws.

F. Appealing a Denial of a Privacy Right Request
If your request is denied, you can appeal by following our established process. We will inform you of the outcome of your appeal within a specified timeframe, along with reasons for the decision.

G. Authorized Agents
You may designate an authorized agent to exercise your privacy rights on your behalf. We may require proof of authorization before honoring requests made by agents.

Last Updated and Effective Date: July 1, 2024